Desktop App no longer works properly with BT600 / headset as non admin user

[pbomboy]

When a user logs into the desktop PWA client (or chrome webclient) , their UC5200 headsets no longer are capable of answering or disconnecting a call. Under integration it is documented to install the plantronics hub, which is already running.

I uninstalled the plantronics hub and 3cx web client, then reinstalled. What I discovered is if the app is started (as administrator) if works again. Obviously that is not a valid fix, any ideas please!
18.0 (Build 418)

 

[Dmitry Yurkin]

Hello, Pbomboy,
You mean first you tried with PWA client, then you install Desktop App and run it as administrator. And it works?

 

[pbomboy]

The PWA app is installed, I did not mean the desktop app. If I execute it normally the Plantronics Hub says it is not installed. If I run the PWA as an admin it works properly?

 

[A.Ramirez]

I'm having issues with the Plantronics BT600 UC5200 series headsets. Have the PLT hub installed. Either connected by Bluetooth or the USB dongle, The issue is a brief pause in sound while on a call using the windows app. Sound will cut out mid conversion and the talk time counter just stops counting. About 5 sec later it starts again and both parties can hear. From what I can tell, the person on the other end can still ear me. But I can't hear them. I also have a Poly Blackwire 3310, usb headset and that works fine so it seams related to just the wireless headset.

 

[pbomboy]

Still having same issue. Unless users have admin privilege's they cannot use a BT600 headset features. They cannot answer or hangup a call. Does not work with web client or PWA. When the user opens the Plantronics Hub is shows nothing is connected and of course does not work. On the same PC if an admin user is logged in it works correctly. 18.0 (Build 418)