Desktop App Ringing ends Teams call (and vice versa) (Jabra specfic issue)

[SPembo]

Hi,

We've been troubleshooting an issue whereby Teams and 3CX cut eachother off when other rings whilst in a call. So worth posting here should anyone else be suffering the same issue. Issue appears to exist in versions:

18.12.402
18.11.1213

But not

18.10.461

Issue only occurs when Headset integration is selected, using WebHID driver. On the newest beta version, issue doesn't occur with Jabra selected.

 

[AMSIT]

Having the exact same issue with both Jabra headsets and EPOS/Sennheiser headsets.

Do you know how I update to the beta version?

 

[SteveITS]

https://www.3cx.com/community/threads/jabra-issues-since-last-update.116875/post-554879
and my thread
https://www.3cx.com/community/threa...sing-headset-for-other-audio-webinars.119114/

 

[DSI_RM]

Same here, did you find a workaround?

 

[SPembo]

Workaround is to select None for headset integration. I imagine next version very shortly, given it recently went Alpha, so rolling out new client will also resolve i guess.