Solved Desktop Phone/Cell Phone issues.

[surveyor8120]

So I am new to 3CX, our company just got us set up this week.

When my desktop rings so does my cell phone, and when I answer by picking up the desktop my cellphone stops ringing. However if I get another phone call while I am still on my desktop talking my cell phone will ring. Why does ring on my cell phone when I am all ready talking on the desktop, shouldn't it just send them to voicemail? How do I fix this problem, it is annoying to have my cell phone ringing through 3CX when I am all ready on the 3CX Grandstream desktop phone. Is there a setting I can change?
Also on the web interface, I have it set to the Grandstream and not the smart phone, when this is happening.

Thanks any help much appreciated.

Anthony

 

[cobaltit]

It's one extension but two different devices so this is the expected behaviour. If you don't want your cell phone to ring, then disable/deactivate the account.

The fact that you have the grandstream phone set in the web client has nothing to do with incoming calls. That's for outgoing calls.

 

[diamond9]

Hi @surveyor8120 do you have the option accept multiple calls set?, i dont experience this i have Yealink on my desk and 3cx softphone on my mobile, when im on a call on either the other device should not ring.

 

[JohnS_3CX]

Our PBX works the extensions based on Statuses, so the "Available" status means i can receive calls.

If we have "Accept Multiple Calls" in the available it means I'm open to receiving calls while I'm already on a call. This can be unticked and disabled from the management console OR from your mobile app by clicking the green status square, and editing your Status settings individually.

You also have two extra statuses for further customization, so you can have Available 2 (named Lunch by default - can be renamed in the PBX General settings) modified to remove PUSH



This way you can keep multiple calls (if needed for any other reasons) but not have the mobile ring while you are at the desk.


As seen here while editing the option from the mobile app, under "Available" Status

 

[surveyor8120]

Thank you for all you help. Seems to fix my problem.
Really appreciate it.

 

[JohnS_3CX]

Glad to assist!