Diagnostics

[downundarob]

I am looking for a diagnostic process, or script that can be utilised on endpoints to determine what is not working as it should for a desktop app, or even deskphone, to have issues with connecting to the system.

Symptoms include not ringing, no audio heard etc....

I would like to be able to see a verbose log of network activity 9or attempted activity) that a client is trying to carry out to see what is not working correctly.

It seems to be locally restricted, if client walks her laptop to another part of the network it works, but back in her building it is inop again.

 

[MiraG_3CX]

Hi there, the 3CX Server Activity Log allows filtering of log entries, which comes in handy when troubleshooting busy phone systems where multiple extensions and gateways might be interacting with the 3CX Phone System simultaneously.
Below are some links showing how to use the 3CX Server Activity Log to find the cause of simple issues.

• Using the 3CX Server Activity Log to Troubleshoot Issues
• Using the Server Activity Log to Identify Why a Call is Not Reaching its Destination
• 'Destination not found' troubleshooting
• Troubleshooting busy extensions
• Identifying Which Outbound Rule is Being Matched for a Specific Call?

 

[downundarob]

Hi there, the 3CX Server Activity Log allows filtering of log entries, which comes in handy when troubleshooting busy phone systems where multiple extensions and gateways might be interacting with the 3CX Phone System simultaneously.
Below are some links showing how to use the 3CX Server Activity Log to find the cause of simple issues.

• Using the 3CX Server Activity Log to Troubleshoot Issues
• Using the Server Activity Log to Identify Why a Call is Not Reaching its Destination
• 'Destination not found' troubleshooting
• Troubleshooting busy extensions
• Identifying Which Outbound Rule is Being Matched for a Specific Call?

Hi Mira, thanks for that info, but I am looking for a log from the other side of the conversation, from the desktop device (or softphone app)