Solved DIAL BY NAME

[BABALUCHA]

Hello Everyone
Hope everyone is well and thank you for checking in and helping for this. i have a 3cx hosted instance and wanted to turn on DIAL BY NAME option in the IVR and i made a test call in and after pressing option 9 (which i chose for DIAL BY NAME option) the systems bounces back with saying FILE NOT FOUND. i do have recorded a Personal Identification (my first and last name ) through the Voicemail
i followed this below to do so.
To record your self-identification message through your WebClient, 3CX App or IP Phone:

1. Dial your voicemail menu (Default 999).
2. Enter your voicemail PIN number.
3. Go to the options menu ('9' key).
4. Press '5' key to record the self ID message.
5. Record your name only, i.e. “Sarah Jones.”

The only difference is that i m using 5 digits extension number .
Thanks a lot in advance

 

[CentrexJ]

Go to "settings" "system prompts" and at the top where it says "Updates" make sure to update your primary language prompt by selecting it and choosing "download selected".

 

[BABALUCHA]

Go to "settings" "system prompts" and at the top where it says "Updates" make sure to update your primary language prompt by selecting it and choosing "download selected".

yes you nailed it , It is working now Thanks a lot.