Dialing midcall drops the call

[Jimbo_]

Hi,

Just an a instance of I was in a call and had to dial a number followed by the hash key, when doing this the call I was on dropped. What is the cause of this and how can it be prevented?

Thanks,

Jimbo

 

[Jimbo_]

Hi,

To conifrm we're on C3CX 12 SP5 and using Yealink T46 handsets

Jimbo

 

[Jimbo_]

Having retested this it is actually a tone sound when the prompt was to "record after the tone". What would cause this?

Thanks, Jimbo

 

[leejor]

A bit more info...

A tone sound from... the party you were calling? Did the disconnect come when you heard this tone, or when you actually dialled a digit? Was this calling another extension on 3CX , or an outside call? Has this happened when calling any other destination?