Solved DID calls rings main number.

[EdgeConcise301]

We just completed a new phone system using 3CX, we are currently having a issue for users who have a DID number, when calling their DID number, the main number listed in 3CX will always ring, I have reached out to our SIP provider and they said that the issue is caused by the phone system. I am sorry for such a short description of the issue we are currently having, but if you have any questions please send them my way.

 

[leejor]

This issue is quite common and is usually the result of the DID number sent, not matching exactly the DID rule(s). Check the 3CX Activity log to verify the format of the DID number sent and adjust the rules. You can also make use of the * wildcard, in the rules, to replace any leading digits. A match will then be made on the remaing digits.

When a match is not made, calls will follow the "default" route.

 

[EdgeConcise301]

That was it, thank you for your help Leejor!