DID Mapping for outbound callers

[101151205509]

Dear,

I have created the DID and mapped to the user. Incoming calls are working fine with DID. But issue is while making outgoing calls destination is not getting the call by DID number. i mean destination customer is getting the same board/Pilot number. Kindly help me to sort this. Request you to share the procedure if have.

i have changed the outbound parameters as well.

 

[Saqqara]

Are you using SIP trunks ?

if you are check the following settings - SIP Trunks -> Outbound Parameters



Also check your SIP provider allows you to send your the ddi number, the sip provider may have to make changes to the setup so that you can use the DDI number instead of the main number

 

[101151205509]

HI Saqqara,

Yes I am using SIP. and have changed the above mentioned settings. But still its not replicated. Let me check with service provider and come back to you.

 

[101151205509]

HI Saqqara, As i checked with SIP provider, DID ranges are already given and ready to use the same. Inbound is working fine. only issue with Outbound DID mapping.

 

[Saqqara]

You need to confirm with your SIP provider , can you override the outgoing numbers. The SIP provider may mask all going calls with your main number and not allow you to select the outgoing number.

 

[JohnS_3CX]

Hi,

If you wish to ensure your PBX is sending it correctly you can run a capture and check in WireShark.

But as Saqqara said, you must also speak with the provider to see if they send it correctly to the destination party, or maybe if they pick it up from another field