Solved DID not working

[Jay Leccio]

So we setup a trunk with 1 main trunknumber(0390888897) and bundled external numbers. I set one of the extension DID to one of the 10 numbers - 0399892866.
when i dial (from outside) it routes to the main trunk instead of the 0399892866(even if I placed the DID rule on top).
Attached logs showing that the inbound called target was CONVERTED to 0390888897 – which is the main trunk line rather than 0399892866
Told Telco that issue is caused by THEIR routing (all 10 number calls routes to main trunk) - Telco says issue is with the 3cx setup - which i doubt.


Any ideas?

 

[Jay Leccio]

Adding logs sent by Telco

 

[bitn2]

Did you put the MSNs into the trunk config? Show your inbound rules.

 

[Jay Leccio]

Hi yes, all numbers are set up within trunk, here some screenshots.

 

[NicholasP_3CX]

The PBX is receiving a call from a 03... number but the DIDs are defined as 613...

For the PBX this is not the same number. You will have to either modify your DID to reflect the 03 number or use the * character as a wild card, using the last 6 digits of the DID, example: *888897

Using the latter will ignore the discrepancies of the number being sent by the telco and just focus on the most significant part of the number, the end 6 digits.

 

[Jay Leccio]

Thanks. That did the trick. Cheers!