Different Ringtones for External Calls?

[TSlocum]

We just rolled out our Cisco SPA514G Voip phones and I've got a question regarding ringtones. It seems that when a call comes in, the ringtone is different than internal phone-to-phone calls. Is this right? How can I specify which tone gets played for different events?

 

[mlump]

What make of phones did you deploy? This is specified in the provisioning template, the feature you are referring to is called Distinctive ringing. If you reply with what phones you have i should be able to point out the settings in the template file.

 

[TSlocum]

Sorry, I knew I was forgetting to mention something. We've got Cisco SPA514g's.

 

[mlump]

Ok so in the provisioning template these are the settings responsible for Distinctive Ringing:

<!--########################################################-->
<!--### Distinctive ringing ###-->
<!--########################################################-->

<!--# Setting for distinctive ringing base on altert info -->
<!--# info=external call from external line (no reformatting has been applied)-->
<!--# info=international call from external line, reformatting detected international call-->
<!--# info=national call from external line, reformatting detected national call-->
<!--# info=local call from external line, reformatting detected local call-->
<!--# info=queue call from queue-->
<!--# info=ivr call from IVR-->

<Ring1 group="Phone/Ring_Tone">n=Classic-1;w=3;c=1</Ring1>
<Ring2 group="Phone/Ring_Tone">h=external;w=3;c=2</Ring2>
<Ring3 group="Phone/Ring_Tone">h=international;w=3;c=3</Ring3>
<Ring4 group="Phone/Ring_Tone">h=national;w=3;c=4</Ring4>
<Ring5 group="Phone/Ring_Tone">h=local;w=2;c=1</Ring5>
<Ring6 group="Phone/Ring_Tone">h=queue;w=2;c=2</Ring6>
<Ring7 group="Phone/Ring_Tone">h=ivr;w=2;c=3</Ring7>
<Ring8 group="Phone/Ring_Tone">n=Simple-4;w=2;c=4</Ring8>
<Ring9 group="Phone/Ring_Tone">n=Simple-5;w=2;c=5</Ring9>
<Ring10 group="Phone/Ring_Tone">n=Office;w=4;c=1</Ring10>


If you want to disable distinctive ringing and allow users to control there ringtones normally you will need to change the settings in the template to these and re-provision the phones.


<!--########################################################-->
<!--### Distinctive ringing ###-->
<!--########################################################-->

<!--# Setting for distinctive ringing base on altert info -->
<!--# info=external call from external line (no reformatting has been applied)-->
<!--# info=international call from external line, reformatting detected international call-->
<!--# info=national call from external line, reformatting detected national call-->
<!--# info=local call from external line, reformatting detected local call-->
<!--# info=queue call from queue-->
<!--# info=ivr call from IVR-->

<Ring1 group="Phone/Ring_Tone">n=Classic-1;w=3;c=1</Ring1>
<Ring2 group="Phone/Ring_Tone">n=Classic-2;w=3;c=2</Ring2>
<Ring3 group="Phone/Ring_Tone">n=Classic-3;w=3;c=3</Ring3>
<Ring4 group="Phone/Ring_Tone">n=Classic-4;w=3;c=4</Ring4>
<Ring5 group="Phone/Ring_Tone">n=Simple-1;w=2;c=1</Ring5>
<Ring6 group="Phone/Ring_Tone">n=Simple-2;w=2;c=2</Ring6>
<Ring7 group="Phone/Ring_Tone">n=Simple-3;w=2;c=3</Ring7>
<Ring8 group="Phone/Ring_Tone">n=Simple-4;w=2;c=4</Ring8>
<Ring9 group="Phone/Ring_Tone">n=Simple-5;w=2;c=5</Ring9>
<Ring10 group="Phone/Ring_Tone">n=Office;w=4;c=1</Ring10>
<Ring11 group="Phone/Ring_Tone">n=Pulse;w=5;c=1</Ring11>
<Ring12 group="Phone/Ring_Tone">n=Du-dut;w=6;c=1</Ring12>

 

[TSlocum]

What do I need to change? The two things you posted are exactly the same. Also you typo'd 'alert' in the first line.

 

[mlump]

I just edited my previous post with the corrected info. That first line is commented out and copied directly from the 3CX template i didn't even notice the typo lol, anyway it does not have any affect on the phone.

 

[TSlocum]

So when I do this, every call will have the ringtone selected on the phone itself?

 

[mlump]

Correct

 

[TSlocum]

Excellent. Thank you.

 

[mlump]

No problem, I actually just helped a partner of mine with the same problem not to long ago.

 

[TSlocum]

Two more related questions:

Without changing anything, the provisioning template has all "n=[tone]" rather than some with an 'h'. It still rings differently for incoming external calls and interoffice calls. Why is that?

Second, how can I change the incoming external call tone? For example, change it to "Simple-4"?

 

[mlump]

Unfortunately I don't have the answer to your follow up questions. I haven't worked with the Cisco phones that much and the one time I did I went just far enough on how to successfully remove the distinctive Ringing. I did not look into actually making changes to the tones or anything.

 

[mlump]

If you had Yealink phones i could be of more help.