Hi All.
We have this ongoing issue with our 3cx system and 3 of our clients are experiencing the same problem and we cant resolve it.
We (and they) have a grandstream 4104 connected to 3cx - V10 using PSTN lines ONLY - no VOIP - and we find that when the 3cx system answers via a digital receptionist and the caller hangs-up before the call has been put through (i.e. they are in the Digital Receptionist message) then the 3cx system does not detect the end of the call and stays on the line.
To be honest this is frustrating the He*l out of me and is stopping us from moving forward with further sales of this system. Of course if the user wants the PSTN line put straight through to an extension then thats fine but if they want a Digital Receptionist then that concerns me as the lines would be showing engaged for extended periods of time and missing calls and thats exactly what is happening to my other clients and they are complaining / not happy.
This is causing us a few problems in that firstly the line remains engaged (and this can be for 3 or 4 minutes - see below) and secondly it remians engaged because the 3cx system is working through the Digitial Receptionist process and executes the time out which in this case is to be put through to extension 100 (reception)
This adds additional problems because if the extension is answered then all the caller hears is a dead line (because the caller hung-up a minute or so ago) or if the extension is not answered it goes to their voicemail which then records 2 minutes of dead line - which is then emailled to someone and if they are on a mobile device - downloaded for no reason.
However
If we get the 3cx system to answer the call directly to an extension - i.e all calls are directed to extension 100 or group etc and the user hangs up this problem does not happen and the line is cleared ready for the next caller.
I have listened into a call when the 3cx Digital receptionist answered and you can clearly hear the caller hanging up and the dead tone but the 3cx just continues with its process and ignores the dead tone
Does ANYONE please have an answer to this issue - or am I doing something wrong with the setup of the digital receptionist.
Regards
Andy Keen
We have this ongoing issue with our 3cx system and 3 of our clients are experiencing the same problem and we cant resolve it.
We (and they) have a grandstream 4104 connected to 3cx - V10 using PSTN lines ONLY - no VOIP - and we find that when the 3cx system answers via a digital receptionist and the caller hangs-up before the call has been put through (i.e. they are in the Digital Receptionist message) then the 3cx system does not detect the end of the call and stays on the line.
To be honest this is frustrating the He*l out of me and is stopping us from moving forward with further sales of this system. Of course if the user wants the PSTN line put straight through to an extension then thats fine but if they want a Digital Receptionist then that concerns me as the lines would be showing engaged for extended periods of time and missing calls and thats exactly what is happening to my other clients and they are complaining / not happy.
This is causing us a few problems in that firstly the line remains engaged (and this can be for 3 or 4 minutes - see below) and secondly it remians engaged because the 3cx system is working through the Digitial Receptionist process and executes the time out which in this case is to be put through to extension 100 (reception)
This adds additional problems because if the extension is answered then all the caller hears is a dead line (because the caller hung-up a minute or so ago) or if the extension is not answered it goes to their voicemail which then records 2 minutes of dead line - which is then emailled to someone and if they are on a mobile device - downloaded for no reason.
However
If we get the 3cx system to answer the call directly to an extension - i.e all calls are directed to extension 100 or group etc and the user hangs up this problem does not happen and the line is cleared ready for the next caller.
I have listened into a call when the 3cx Digital receptionist answered and you can clearly hear the caller hanging up and the dead tone but the 3cx just continues with its process and ignores the dead tone
Does ANYONE please have an answer to this issue - or am I doing something wrong with the setup of the digital receptionist.
Regards
Andy Keen
