Digital Receptionist - Not responding to user key press

[tremmert]

Hello,
When a call comes in, the Digital Receptionist takes the call and plays a message "press 1 for blah, 2 for blah, etc. If the user presses a key, the prompt continues to play. Only after the prompt finishes playing can the user press a key to connect to a department.

How can I configure 3CX to immediately respond when someone presses a key?

 

[TheodorosG_3CX]

This should not be the case, are you using a 3CX Supported Provider?

 

[tremmert]

We are self hosting on Digital Ocean.

 

[NicholasP_3CX]

You should be able to select the options while the prompt is playing.

 

[tremmert]

Understood. Any thoughts as what might be wrong?