Digital Receptionist Prompt

[Tash]

Hi,

We have a digital receptionist set up for our business and after hours calls. After you listen to the initial prompt and click on one of the menu items - it comes up with a recording before the call is transferred saying "please hold while your call is transferred". I'm wanting to get rid of this recording. I have looked in every setting but have had no luck figuring out where to delete this prompt.

Any help is much appreciated!!

 

[Saqqara]

What version of 3cx, as I believe this prompt has been removed in 15.5. Sp5

Maybe your system needs upgrading

 

[YiannisH_3CX]

Hello @Tash

Like @Saqqara mentioned this audio prompt has been removed in the latest stable version of 3CX so if you are running an older version or service pack i would recommend upgrading to latest version.