Digital Receptionist timeout not working

[CIA]

I have 3cx v10 sp5, the digital receptionist timeout option is not working, it simply drop the call after some time.
I have specified that after 45 second it should forward the call to an extension, regardless the option and the timeout i choose it always drop the call after some time.
It only works if i choose the empty.wav in the options, if i put another wav it doesn't work.

Some advice?

Thanks

 

[danhriscanu]

Hi,

You have to wait until the prompt finish for Timeout to be triggered. This option is working. What wav do you use? Do you see something in logs?