Digital Receptionist transfer by voice commands?

[rjm2884]

Does anyone know if it's possible to use the digital receptionist to transfer by voice command? Such as, "say a representative name > Caller: John > transferring your call to > John ".

 

[VoIPTools]

Not currently possible, and I don't see a feasible way of doing this with any of the APIs. You might be able to write a separate application that runs on your PC that accepts voice commands, and then have the application send API commands to 3CX. But there is nothing built into 3CX to do this.

 

[Saqqara]

The nearest function is 'Call by Name' where the caller uses the phone keypad

https://www.3cx.com/docs/manual/ivr-digital-receptionist/#h.lrxbnjwqwgwb