Digital Receptionist Won't pick up - Help

[psylencer]

I've spent hours trying to get this to work with no luck. I can make calls, receive them manually, but CANT get the digital receptionist to pick up. The call just keeps ringing. I've checked the rest of the forums and come up with nothing. I really need some help here. Could this be a DTMF issue?

Anyone?

Kind Regards
Dan Hurley

 

[RobLloyd]

Do you have the inbound rule on the line set to go to DR? Do you have office hours set to use DR? Is DR setup and recorded?

If you say yes to all those then please post your server status log so we can see what is going on when you receive a call.

 

[psylencer]

Thanks heaps for your help. Server Status is below. You can see that the call is forwarded to extension 800 (DR) however it doesn't pick up. Office hours are set to 24/7 with all calls set to go to the receptionist after a few seconds. Take note of the line which reads "CALL 1 is not found" - not sure if that has anything to do with it.

01:09:03.499 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
01:08:24.749 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:
01:08:24.749 MediaServerReporting::InitEndPoint CALL 1 is not found.
01:08:24.733 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: IVR:800@[Dev]
01:08:24.718 Line:rintEndpointInfo [CM505003]: Provider:[FaktortelVOIP] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] Transport: [sip:10.1.1.136:5060]
01:08:24.702 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
01:08:24.593 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from 0286685776@(Ln.10000@FaktortelVOIP) to [sip:[email protected]:5060]
01:08:24.577 MediaServerReporting::InitEndPoint [MS003005] C:1.1: Failed to create Endpoint: (destination=203.161.130.131)
EndPoint: ID=00000042@(EXTERNAL)
Status: MSEP_FAILED
RTP:0.0.0.0:0
RTCP:0.0.0.0:0
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
[empty]
01:08:24.577 MediaServerReporting:ortMapper [MS006000] C:1.1: No ports available to create EXTERNAL enpoint
01:08:24.561 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
01:07:21.749 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10000@FaktortelVOIP
01:07:21.530 ClientRegs::Register [CM504003]: Sent registration request for 10000@FaktortelVOIP
01:07:20.936 CallMgr:nAddIPs IP(s) added:[10.1.1.136]
01:07:15.218 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10000@FaktortelVOIP
01:07:14.811 ClientRegs::Register [CM504003]: Sent registration request for 10000@FaktortelVOIP
01:07:14.124 IVRConnected [CM501004]: Connected: IVR Service
01:07:13.890 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=8b39d0326914b26e/100]
01:07:13.577 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
01:07:12.624 StunClient:rocess [CM506002]: Resolved SIP external IPort (58.105.236.97:60173) on Transport 10.1.1.136:5060
01:07:12.327 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 69.90.168.13:3478 over Transport 10.1.1.136:5060
01:07:11.733 MediaServerConnected [CM112000] Media Server is connected
01:07:11.124 DBA [CM501003]: Connected: Database
01:07:10.999 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [10.1.1.136]
01:07:10.827 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
01:07:10.827 CallMgr::Initialize [CM501002]: Version: 5.0.3752.0
01:07:10.827 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
01:07:10.811 LoadLicenceInfo [CM501010]: License Info: Load Failed

 

[psylencer]

Here is the last few lines of the IVR log file.

127.0.0.1:5482 SL server
01:07:14.124|0c74|.\SLAgent.cpp(114):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
01:08:24.749|0c68|.\PbxMedia\IPbxMediaImpl.cpp(33):IvrService, IPbxMediaImpl::IPbxMediaImpl(), IPbxMediaImpl fail to create: 00000005
01:08:24.749|0c68|.\PbxMedia\IVRServer.cpp(62):IvrService, IVRCreateHandler(), Failed to create IVRHandler for EP:1