Digital Receptionist

[nextbgates95]

Is there any way that the digital receptionist can dial a number when it answers the line? In this case the number 1.


p.s. i'm a newbie

 

[RobLloyd]

Sure almost - what does 1 do?
In the DA config set the timeout to 1 (and have it go to whatever you want - ext, ring group, VM, another DA, or queue (if you have Enterprise).

Is that what you're looking to accomplish?

 

[nextbgates95]

the number 1 answers the phone. I have an Area 775 number with gizmo, which requires you to dial a 1 to take the call.

 

[NRG]

Bump for anyone who may have worked out Gizmo/Grandcentral.

 

[Discovery Technology]

I noticed this post in another forum which may get you thinking along the right track perhaps:

"I just configured my asterisk to send a DTMF 1 with a delay of 2 seconds for every incoming calls from GC forwarded to my Gizmo accounts. On my asterisk, I have dtmfmode=RFC2883 to handle the DTMF tones."

(I know you're not using asterisk however this may give you some ideas)

Otherwise, just thinking a little laterally here, seeing as the inbound call would be looking for the DTMF tone of the "1" key as it comes in, have you thought of recording a brief DTMF tone from the "1" key and then playing it at the start of the IVR menu? (with the suggested delay included)

 

[NRG]

I noticed this post in another forum which may get you thinking along the right track perhaps:

"I just configured my asterisk to send a DTMF 1 with a delay of 2 seconds for every incoming calls from GC forwarded to my Gizmo accounts. On my asterisk, I have dtmfmode=RFC2883 to handle the DTMF tones."

I saw that too, and it did get ne going ......

Otherwise, just thinking a little laterally here, seeing as the inbound call would be looking for the DTMF tone of the "1" key as it comes in, have you thought of recording a brief DTMF tone from the "1" key and then playing it at the start of the IVR menu? (with the suggested delay included)

I thought of this path too, but I was not too sure if the DTMF tone would transfer properly. As a matter of fact, I already have a Main Greeting(DR) setup for it, I just would need to add the tone to it.

 

[Discovery Technology]

It would be interesting to see if it works - I would imagine that you would need a good quality recording of the DTMF tone though.

 

[NRG]

It would be interesting to see if it works - I would imagine that you would need a good quality recording of the DTMF tone though.

I think "Express Talk" softphone has DTMF tones in it's DIR, hang on let me go check.

 

[NRG]

It would be interesting to see if it works - I would imagine that you would need a good quality recording of the DTMF tone though.

I think "Express Talk" softphone has DTMF tones in it's DIR, hang on let me go check.

Nope, I can't remember, but one of the tele apps has the tones in it's DIR. If I can get that, I can import it into a "CoolEdit" like program and fuse it with the Main Greeting, and I think that could work.