Digital Receptionist

[spaldo1973]

Hello all,

You know how sometimes when you call a company and it says, "If you know your party's extension, you may dial it at any time". Does 3CX have the ability to do that?

Thanks,

A

 

[SY]

http://www.3cx.com/support/
There is the link to Administrator Manual of 3CX Phone System (PDF) (http: //www.3cx.com/manual/3CXPhoneSystemManual10.pdf) NO LONGER AVAILABLE. NEW LINK: http://www.3cx.com/docs/manual/

Allowing callers to dial a known extension directly

Whilst a digital receptionist prompt is playing, a caller can enter the extension number directly to
be connected to an extension immediately. This allows callers who know their party’s extension to
avoid bothering the receptionist. This option is enabled by default. If you wish to make use of this
feature simply instruct your callers by explaining this in the voice prompt. For example:
“Welcome to Company XYZ, for sales press 1, for support press 2. If you know your parties
extension number, you may enter it now”

 

[spaldo1973]

Great! TY for reply.