Digital Receptionist

[Ravilla]

Hi,

I have created digital receptionist and route to specific queue but there is a prompt "Please hold while transfer the call". i don't want caller to hear this prompt so i replace it with empty prompt but the thing is there is a gap before the call routed. could anyone advise how to remove this?

Thanks

 

[leejor]

How long is your recording of silence?
https://www.3cx.com/community/threa...lease-hold-whilst-i-transfer-your-call.51819/

 

[Ravilla]

How long is your recording of silence?
https://www.3cx.com/community/threa...lease-hold-whilst-i-transfer-your-call.51819/

Hi Leejor,
i copy the empty.wav and rename to replace Pls_Hold.wav. it should be 4, 5 seconds.