Direct SIP outbound call from VAD

[njfrost]

Hi,
I have a VAD call handling application, which now needs to send/receive call via direct SIP.

I have no problem receiving calls in this way, but I need to be able to transfer out to a customer's customer services PBX. Does anyone have any clever ideas how I can call out with Direct SIP from the VAD? It would need to cope with 10+ simultaneous calls.

I can achieve this from a physical IP phone by creating a contact "[email protected]" and calling manually, but can't see how to apply this to my case.

Thanks

 

[edossantos]

Hi there!

From the VAD you can only transfer to 3CX extensions. What you can do is creating a dummy extension, configure forwarding rules for that extension, and then transfer to that extension.

Hope it helps.

Kind regards.
Ernesto.

 

[njfrost]

But as I understand it, you cannot do a direct SIP call from a forwarding rule, because it tries to do a conventional "outbound rule" call.

Could it be done through the API I wonder?

 

[edossantos]

I'm not sure, you should try the 3CX Call Control API to make the call and check if it works...