Disable additional lines

[generaldaze]

Hey guys,

we have just installed the 3CX softphone and it works pretty good. Is there a way to disable the additional lines? this is because if the user is on a call , and he receives another call, the line2 will start ringing and we dont want this to happen. Is there anything that I can do at softphone client configuration level?

thanks

 

[willow]

under the extension forwarding in the 3cx system there is a check box for "I want to receive more then one call. that would need to be unchecked.

 

[generaldaze]

hey mate ta for the quick answer!

forgot to mention that we are not using the 3cx based pbx system but a Cisco Uc500 unit. We are in a evaluation phase of 3cx products.

Is that anything we can do at client side?

thanks

 

[willow]

you should be able to do a "huntstop channel" command on the ephone dn that does not need to ring for a second call.

 

[generaldaze]

that worked great mate!

thanks for the tip