Implemented Disable Chat - IN PROGRESS

[creative3]

Add the ability to disable chat from management.

 

[techclarity]

Any update on this? We just had a potential client ask about being able to disable chat functionality.

 

[Andrzej Pierscionek]

Re: Disable Chat

We have decided to add the following chat features to the next version (could be SP1 if we are limited on time):

a. Ability to disable chat globally or per user
b. Ability to monitor chats centrally (user must be notified)
c. Improved notification for chats in the client

This will be great when it gets here. This was first quetsion from out financial services client when they heard about chat.

 

[techclarity]

We are still waiting for this as well. Have several financial services clients ready to move to 3CX, but need to disable chat because of compliance reasons. Any update on when this will be implemented?

 

[CodeTwo]

We are also waiting for this functionality. 3CX any updates?

 

[techclarity]

Any update on this?

 

[Silly English Kniggit]

+1 Got another client that requires this.

 

[Swwils]

Would be great to see the disabled chat in progress to complete from Mar 1, 2016.

 

[manojratnayake]

For call centers, chat disabling feature is a mandatory requirement. 3CX support chat system with many interesting features but unfortunately they are NOT allowing to disable chat.

 

[Everton Gomes]

We need to have this facility to allow or not to chat. We have service centers that can't have access to this feature.

 

[jlinds]

Hey there 3CX, when is this coming??????

 

[techclarity]

Any update?

 

[Everton Gomes]

Any update?

 

[Jordan Daniel]

We also have been waiting for this functionality. We can't roll out the softphone in our environment until this is resolved.

Please can we be provided with an Update? Looks like this has been "In Progress" for some time...

 

[CodeTwo]

I`m also waiting for this feature.

 

[3CXusername]

Nick posted March 2016:

Re: Disable Chat

We have decided to add the following chat features to the next version (could be SP1 if we are limited on time):

a. Ability to disable chat globally or per user
b. Ability to monitor chats centrally (user must be notified)
c. Improved notification for chats in the client

Nick - We have been patient but we are approaching two years since your post. Is this still on the roadmap?

thanks

 

[L Monroe]

Why are there no updates on this? I'm so disappointed in 3CX. I bought it honestly assuming things like this could be disabled, as it's literally such a basic request. The chat in 3CX is honestly garbage. It doesn't show you if the person read your message, it doesn't show if they are typing a message, it doesn't pop up notifications at all, and as far as I can see there's no way to even share files or copy/paste an image into it.

I feel like we wasted so much money on this and are literally counting down the 11 months until our 1 year purchase is up so we can switch platforms to something more enterprise ready, as this just feels way too small business for us.

 

[Alphabetic]

2018 guys. We need a function to GLOBALLY DISABLE or PER USER disable.

 

[dkeethler]

3CX,

@LMonroe is right. This is taking way too long to implement. We are losing clients left and right (especially finance market clients) because this cannot be disabled. When we tell potential clients it cannot be disabled, their response is always, "Why not?" with a confused look. This desperately needs implemented. We're currently at v15.5 SP2 and still waiting.

EDIT: Just realized this thread has been here for 2.5 years! Come on, 3CX...

 

[choimarc]

Need this also !

 

[jimbo59]

Please Note. When ver 15.8 sp1 is released we should have the ability to disable chat available.