Hi Guys,
We had installed a new 3CX on Microsoft Windows Server 2012 R2, this was a Virtual Machine and the hot was also running Server 2012 R2.
Integration components were installed and we had configured the network as per the installation instructions.
The server has a public IP Address and there is no-nat being done on the server.
The phones connect remotely from 2 public IP Addresses and they were all working fine except for the voicemail and IVR.
Despite following the guide we had various problems with Voicemail and the Digital Receptionist (IVR) not working.
Every time we tried to call the voicemail from a phone we received the following message:-
This call could not be completed, please try again later. We apologise.
We searched the forums and tried various options, we even tried removing the software several times and reinstalling it, we restored backups and eventually setup the system again from scratch but nothing worked, so this morning we lodged a support ticket with 3CX.
We went through the usual checks to make sure all of the services were running and the IVR was also running.
Eventually after a lot of head scratching we looked at the IP Address part, even though we had disabled IPV6 on the network card the system was still resolving pings to the Link Local Address which was causing the issues.
To disable this we had to edit the registry on the 3CX Server.
From RegEdit navigate to the following:-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TCPIP6\Parameters
On the right hand pane right click and add a new DWORD (32-bit) Value
Call it DisabledComponents and make sure the value is ff in Hexadecimal or 255 in Decimal
Restart your server and when it comes back up it should be working fine and your voicemail and IVR's should also be working.
If it doesn't there is one additional step you will need to do, open IIS Manager and navigate to the instance01>>ivr and highlight it in the left hand menu.
From the right hand pane you will need to double click IP Address and Domain Restrictions
Then click the Add Allow Entry from the right hand menu (at the top of the screen) and add the Public IP Address of your 3CX Server in.
After you have done this you will need to restart the web server, this should not drop any calls that are in progress, but it will kick you out of the web management portal if you were in it on your computer.
I hope someone finds this useful as it took us a long time to get sorted as well as countless reinstallations of the system.
Marc
We had installed a new 3CX on Microsoft Windows Server 2012 R2, this was a Virtual Machine and the hot was also running Server 2012 R2.
Integration components were installed and we had configured the network as per the installation instructions.
The server has a public IP Address and there is no-nat being done on the server.
The phones connect remotely from 2 public IP Addresses and they were all working fine except for the voicemail and IVR.
Despite following the guide we had various problems with Voicemail and the Digital Receptionist (IVR) not working.
Every time we tried to call the voicemail from a phone we received the following message:-
This call could not be completed, please try again later. We apologise.
We searched the forums and tried various options, we even tried removing the software several times and reinstalling it, we restored backups and eventually setup the system again from scratch but nothing worked, so this morning we lodged a support ticket with 3CX.
We went through the usual checks to make sure all of the services were running and the IVR was also running.
Eventually after a lot of head scratching we looked at the IP Address part, even though we had disabled IPV6 on the network card the system was still resolving pings to the Link Local Address which was causing the issues.
To disable this we had to edit the registry on the 3CX Server.
From RegEdit navigate to the following:-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TCPIP6\Parameters
On the right hand pane right click and add a new DWORD (32-bit) Value
Call it DisabledComponents and make sure the value is ff in Hexadecimal or 255 in Decimal
Restart your server and when it comes back up it should be working fine and your voicemail and IVR's should also be working.
If it doesn't there is one additional step you will need to do, open IIS Manager and navigate to the instance01>>ivr and highlight it in the left hand menu.
From the right hand pane you will need to double click IP Address and Domain Restrictions
Then click the Add Allow Entry from the right hand menu (at the top of the screen) and add the Public IP Address of your 3CX Server in.
After you have done this you will need to restart the web server, this should not drop any calls that are in progress, but it will kick you out of the web management portal if you were in it on your computer.
I hope someone finds this useful as it took us a long time to get sorted as well as countless reinstallations of the system.
Marc
