Good day and happy new year (2023)
We recently (25th Dec 2022) had an incident where a call centre agent using the desktop app, enabled "Also ring my mobile" under settings Status, in the General options section.
The agents cell phone was off at the time and all calls to the call centre rang once at the agents and then "disappeared", because the call was answered by the agents cell phones voice mail.
The queue is setup to ring all logged in agents.
The questing is, is there a way to remove this option from the app and web login page or disable this option completely?
Thank you for your time.
Allan
We recently (25th Dec 2022) had an incident where a call centre agent using the desktop app, enabled "Also ring my mobile" under settings Status, in the General options section.
The agents cell phone was off at the time and all calls to the call centre rang once at the agents and then "disappeared", because the call was answered by the agents cell phones voice mail.
The queue is setup to ring all logged in agents.
The questing is, is there a way to remove this option from the app and web login page or disable this option completely?
Thank you for your time.
Allan
