Disable some system messages

[patroclo]

Is it possible to disable some of the system messages ?
I configured an ivr, the caller has to press a number on his phone to automatic transfer the call to the right extension, then the message "pls hold on..." plays, I would like to avoid the message plays
thank you

 

[mirjam.nz]

Hi Patroclo

To get rid of this message you have to re-recorded / replace the System Prompt "please_hold.wav" with a silent wave file. Once done, restart the services. According to 3CX Support, this is the only way to disable this "feature".

Cheers
Miriam

 

[mixig]

Or you can even use default empty.wav from 3cx (dont need to record the new one )