DND BLF not working

[Peter Richardson]

as a continuation of this thread that has now been locked:
https://www.3cx.com/community/threads/several-issues.57426

@jonpennell
Irony! It's utterly hilarious! Can you tell me more about the solution where a call is parked indefinitely? I understand the concept, but I'm not 100% sure on the exact commands to put into the BLF key of the phone. The reason I'm going on about this is that the client has asked me again to look into this as it's a real problem for the, stating: "This has caused a couple of recent problems – reception has transferred a call to Emily or Ashley, not knowing that their phone was on DND and the client has been sent straight to a voicemail message & then disconnected."

Either way, I can't ignore this issue, if 3CX can't fix the obvious stuff, I'll either have to hack something to work, or switch them to Asterisk, I don't want to lose this client and I also don't want to get a bad reputation for having what appears to laypeople as a basic or cheap phone system (PBX) that isn't nearly as customisable as I have been selling them on.

@YiannisH_3CX
Thanks for your suggestion. This will help, but it's an extra thing that they need to do, whereas I try to make things as simple as I possibly can for my clients. All they need is a red light to show an extension is busy or on DND, that's it.

 

[SweetAction]

Wow, so this has been an issue for 4.5 years now. Surely there's a way! Do you think it's complicated? Or would it just be a matter of the phone sending a status update / presence update to 3CX? Didn't someone in this thread already confirm that it's supported by Yealink?

Sorry for the late reply. As Cobaltit said, it's not looking good. The problem isn't the phone - yealink t48s can show DND on it. The problem is 3CX doesn't send anything to the phone that it understands to show that.

To be fair, I'm not sure DND has a well defined status code to send, so monitoring via BLF may be harder. I could be very wrong on this.

You could, with some programming, write an app that reads dnd from 3cx presence then sends a busy status to 3CX (phone would show busy not DND) if you had the time/money/knowledge.