Do not disturb does not register

[archie]

'480' is treated as 'No answer' and will remain so, because I think it is more logically correct.

 

[kustura]

Archie,
That is exactly the problem, 3CX is NOT treating it as 'no answer'. If it was, it would forward the call into VM. Right now it sends the call back to the transferring party!!! My extension setting is set to forward to VM on 'no answer'.

 

[archie]

Please, provide me a portion of Server status page regarding that issue.

 

[archie]

Sorry, you're right. I've just found the bug regarding '480' reply. Will be fixed by next update.

 

[cevatkerim]

I have a problem. here it is:

3:30:47.378 Call::Terminate [CM503008]: Call(36): Call is terminated
03:30:47.378 Call::RouteFailed [CM503014]: Call(36): Attempt to reach [sip:[email protected]] failed. Reason: Temporarily Unavailable
03:30:47.363 CallLeg:nFailure [CM503003]: Call(36): Call to sip:[email protected]:5060 has failed; Cause: 480 Temporarily not available; from IP:194.120.0.198

 

[jantoney]

I have a problem. here it is:

3:30:47.378 Call::Terminate [CM503008]: Call(36): Call is terminated
03:30:47.378 Call::RouteFailed [CM503014]: Call(36): Attempt to reach [sip:[email protected]] failed. Reason: Temporarily Unavailable
03:30:47.363 CallLeg:nFailure [CM503003]: Call(36): Call to sip:[email protected]:5060 has failed; Cause: 480 Temporarily not available; from IP:194.120.0.198

hey can you please include what you are trying to do including phone models and the version of 3CX you are using...
'I have a problem' doesn't really help anyone..

Try to structure a support request like....
I am calling from a external line. I blind transfer to extension 501 from my extension 500 and the call is being terminated.
I am using Linksys SPA962 phones and version 5.0.3790.0 of the 3CX phone system.

 

[cevatkerim]

sorry it had nothing to do with my setup. turkcell the mobile carrier I was trying to call was not accepting calls for a day or two. all resolved now.

 

[jantoney]

Hey,
Glad thats all working for you now however are you sure that it was that company?
I mean for a company to just not accept calls for a few days is a bit weird!

Oh well, if you have any other questions feel free to post them, just remember to includes as much info as possible when you do!

 

[mikarora]

Hello All,

I am using SPA 962 with 3CX PBX and I had the same issue with DND. However there is an option in 3CX extension setting, where you can detect line busy status from the extension rather than the PBX (ref: screenshot). Once that was set, all phone calls got transferred to their respective VM's while the phone was on DND. Hope this helps.

 

[swim]

can some one advise whether this still an issue with DND and Snom, as I have the same isssues with my Snom 820's

 

[aftermarket]

ok think i'm having a similar problem i can not divert my calls to my mobile. when i';m out the office i set my cisco 7940 phone to call forward however it doesnt and i get this in the server log


11:46:48.649 [CM503003]: Call(88): Call to sip:[email protected] has failed; Cause: 302 Moved Temporarily; from IP:192.168.1.100:50647

11:46:48.648 [CM503004]: Call(88): Route VoIPline:07738378515@(Ln.10001@sipgate):

11:46:48.648 [CM503004]: Call(88): Route VoIPline:07738378515@(Ln.10001@sipgate):

11:46:48.647 [CM503004]: Call(88): Route VoIPline:07738378515@(Ln.10001@sipgate):

11:46:48.646 [CM503006]: Call(88): Diverted to: <sip:[email protected]:5060>

11:46:48.636 [CM503003]: Call(88): Call to sip:[email protected] has failed; Cause: 302 Moved Temporarily; from IP:192.168.1.109:50339

i have also tried setting up a dummy ext 120 and when not registered forward to my mobile however this does not work at all. really wanting to sort this out so i can buy the full version for my company

 

[ziptalk]

This is a big show stopper for me as well.

I have SNOM 300s and 320s, if I use the handset feature DND, the 3CX is unaware of it's status.

Do you know what I can do to configure those phones to put themselves into effectively a Busy/Do Not Disturb status that the 3CX will be aware off ?

This is breaking my ring groups for our service desk. I am thinking the only solution is to unplug the phone when an engineer is not available to take calls! Hardly an eloquent solution, but needs must.

I posted a new post regarding this issue, but I see that much of what I was having issue with has been explained clearly in this post.

I appreciate as a developer that you will not necessarily be aware of other PBXes in the market place and the myriad of features they offer, however there are a core set of PBX features which need to work. DND most certainly being one of them.

Any assistance specifically on the Snom 300/320 and/or workarounds greatfully received. I hope this post doesn't fade, and there is a going to be something in place to address this requirement soon.

Lewis

 

[jharrell]

For our Polycom's we got around this by disabling the DND button and making two softkeys, one for "away" that dials *61 and one for "available" that dials *60. Would be even better if they made a dial code for flipping back and forth, then we could map our DND key to dial that instead.

Even better for our Polycom's would be a way to properly manipulate the status with the server side api. I currently have a asp.net page that flip/flops away/available and shows the result, but unfortunately this does not get reflected in the 3cx assistant until a "Refresh" unlike *60/*61. With a web page I can map the DND key to a url on the Poly there by showing the user the result and it also goes through faster than dial and then busy tone.

 

[ziptalk]

For our Polycom's we got around this by disabling the DND button and making two softkeys, one for "away" that dials *61 and one for "available" that dials *60. Would be even better if they made a dial code for flipping back and forth, then we could map our DND key to dial that instead.

Even better for our Polycom's would be a way to properly manipulate the status with the server side api. I currently have a asp.net page that flip/flops away/available and shows the result, but unfortunately this does not get reflected in the 3cx assistant until a "Refresh" unlike *60/*61. With a web page I can map the DND key to a url on the Poly there by showing the user the result and it also goes through faster than dial and then busy tone.

I will give that a try with the Snom 3xx phones. I assume the feature codes are PBX-specific ? You don't happen to know where I can find a complete list of feature codes for the 3CX - I'll check in the Wiki now, but in case you know of a direct link that would help a lot. Fortunately the Snoms are quite good with additional function keys, particularly the 320s.

 

[[email protected]]

Hi ziptalk,

You can make the snom 3xx phones send the right DND codes for 3CX by adding these lines to the provisioning files:

<settings>
  <phone-settings>
    <dnd_on_code perm="">*61</dnd_on_code>
    <dnd_off_code perm="">*60</dnd_off_code>
  </phone-settings>
</settings>

Or do the changes manually under Setup - Preferences - DND:



Regards,

 

[ziptalk]

Hi ziptalk,

You can make the snom 3xx phones send the right DND codes for 3CX by adding these lines to the provisioning files:

<settings>
  <phone-settings>
    <dnd_on_code perm="">*61</dnd_on_code>
    <dnd_off_code perm="">*60</dnd_off_code>
  </phone-settings>
</settings>

Or do the changes manually under Setup - Preferences - DND:



Regards,

Hi Jim, that's perfect, thank you for that.

This way I can hopefully have extensions in ring groups mark themselves as DND/'away' and the ring group will ignore those extensions.

I will have to test tomorrow when I am back in the office, however that looks to make sense.

 

[[email protected]]

Glad if I can help

Say your other post about call pickup. What we do with the snoms is to add the following:

<dkey_snom perm="">speed *20*</dkey_snom>

This makes the "snom" button dial *20* which makes it easy to pickup calls to other extensions.

Regards,

 

[ziptalk]

Glad if I can help

Say your other post about call pickup. What we do with the snoms is to add the following:

<dkey_snom perm="">speed *20*</dkey_snom>

This makes the "snom" button dial *20* which makes it easy to pickup calls to other extensions.

Regards,

That's very helpful indeed, I am just reviewing the Snom 320 settings, you've actually probably solved two fundamental problems for me. Thanks again, I will try this out tomorrow.