Do not show call in call-list, when forwarding is active

[galaxit]

Hi,

some customers is using the status absent to forward the calls to his deputy when he is not in the office.
The calls are forwarded correctly to his deputy, but are showing up in the app as missed calls.
Is there any way to stop the forwarded showing up in the call list?

 

[NikolasA_3CX]

Hi @galaxit

Regarding your question, please note the described scenario is expected and cannot be disabled.

If this option were to be disabled, an extension that is away, or DND wouldn't know who was trying to call it