Good day,
Questions on 3CX IVR functionalities can it do the following?
Questions on 3CX IVR functionalities can it do the following?
| is it capable of handling integrations with third party system for assisting self service |
| is it capable of announcing numbers, digits, currency without the need of a TTS (Text To Speech) Engine |
| Does it have capability to support Text-to-Speech via standard protocols (MRCP/2.0 in particular) |
| Is it capability to support Automatic Speech Recognition via standard protocols (MRCP/2.0 in particular) |
| Does it have the IVR designer which can facilitate implementation with CTI, ACD, Dialer or third-party systems using web-services or odbc/jdbc rather need of custom development. i.e. the system should facilitate passing a customer input collected at IVR to CTI/ ACD without need to do any custom programming/scripting but from IVR designer itself |
| The IVR designer can it facilitate nodes for sending SMS/ Email from the interface itself |
| I have not seen where i ca change the IVR prompts on the implemented IVR flow |
| Can it announce the customer's position in the queue before getting connected to the agent. |
| Can it announce the customer's estimated waiting time before getting connected to the agent. |
| Can a customer leave the queue at one position and rejoin it on the same position or lower based on the preference received on the previously hold position. |
| Can a customer assign a callback over IVR. is there a solution that can allow the customer to feed an alternate number if required over an IVR. |
| can the IVR assign the callback automatically if a customer drops the call during waiting time. |
Last edited:
