Does anyone know the Phone Support #

[ThomasAJ]

I purchased 3CX in Sep last year but am just starting to work with it. I also purchased a support package.

I received a Phone Support Cust ID and Pin # but there was no mention of a number I should call.

I have looked around the 3CX website to no avail.

 

[gschwab]

Don't know the phone number but you can submit a ticket here:
http://support.3cx.com/
Login with your email address and pin number
The only contact phone numbers I know of are here:
http://www.3cx.com/company/contact.php

 

[jpillow]

You have to be a parter to utilize the support number or submit a support tiket. If you are not I'd suggest you get with a partner who can further assist you.

 

[gschwab]

You have to be a parter to utilize the support number or submit a support tiket. If you are not I'd suggest you get with a partner who can further assist you.

in his post he indicates that he purchased a support package therefore he can login and submit a support ticket via the support portal.

 

[cloudes]

You have to be a parter to utilize the support number or submit a support tiket

 

[gschwab]

You have to be a parter to utilize the support number or submit a support tiket.

That IS interesting, I purchased a support package and received an acknowledgment email from 3CX with a link to the support portal as well as a pin number to log in, I tried it and it works.
Also there is this on the 3CX site

3CX Support Packages

Although 3CX recommends buying via a partner and obtaining support via a 3CX partner, we do have support packages available for customers that can not find a suitable partner in their area. Support is available via email, live chat and phone. Please see this page for more information about 3CX Support packages. You can order a 3CX support package online here.
found on this page:
http://www.3cx.com/ordering/pricing.html

 

[ZenMasta]

Support through the ticketing system has good turn around, so I've experienced anyway.