Domain 3cx.fr / on3cx.fr blocked

[JulienI]

Hi,

domains 3cx.fr / on3cx.fr are blocked on registry nic.fr

Every PBX relying on these domains is down

Thanks

 

[gpaillot]

Hey 3CX Guys,
Don't forget 3cx.fr domain renewal this year

 

[it220]

19th of november in 8 days? sober up

 

[gpaillot]

Oh dear...

 

[Pyrithe]

We are pleased to inform you that the accessibility issue of 3cx.fr domains and other .fr domains is now resolved.

We thank you for your patience and understanding.

If you're still having trouble accessing your domain, please get in touch with us.

Kind regards

Thx for the confirmation. But we need details on that issue.
We have customers. They ask for details about the incident, to understand what happened.
And on our side, we also need to understand what exactly happened.
It seems to me that this is the least you can do for us...

 

[Charles_3CX]

Thx for the confirmation. But we need details on that issue.
We have customers. They ask for details about the incident, to understand what happened.
And on our side, we also need to understand what exactly happened.
It seems to me that this is the least you can do for us...

We are looking into this. Once we have an update to offer, we will provide it.

 

[yules67]

Hey, still no update on what happened ? Customers ask for details.

 

[Pyrithe]

We are looking into this. Once we have an update to offer, we will provide it.

Two weeks after the issue... Could you provide us some details ?
Please don't forget on our side we also have to communicate informations to customers.

 

[yules67]

+1
We need an official statement.

 

[Pyrithe]

We are looking into this. Once we have an update to offer, we will provide it.

Three weeks after the issue, we still haven't any official communication.
So disappointing...

 

[Pyrithe]

A

We are looking into this. Once we have an update to offer, we will provide it.

As everyone assumed, so we have no precise information for now.
More than one month after a major issue, we can see a total lack of communication.
We have all had to communicate with our customers, without knowing how to reassure them.
The lack of support from 3CX to its customers and integrators is very embarrassing, and I think many of us are wondering whether we should choose another telephony product.

 

[yules67]

2 months and still no official communication