don´t works outgoin calls to numbers but works to nic names

[pgberm]

Hi, I have the following matter

when i put a land phone number I can´t do work the system but when I put a nic mane from Skype works perfectly.

I atthach the log file:


12:17:57.685 [CM503008]: Call(18): Call is terminated
12:17:57.685 [CM503015]: Call(18): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
12:17:57.685 [CM503003]: Call(18): Call to sip:[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
12:17:57.685 [CM505002]: Gateway:[ibcargentina01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]
12:17:57.685 [CM503002]: Call(18): Alerting sip:[email protected]:6060
12:17:57.466 [CM503024]: Call(18): Calling PSTNline:1149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
12:17:57.451 [CM503004]: Call(18): Route 1: PSTNline:1149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
12:16:34.826 [CM503008]: Call(16): Call is terminated
12:16:34.826 [CM503015]: Call(16): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
12:16:34.826 [CM503003]: Call(16): Call to sip[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060 (here I receive the call)12:16:26.451 [CM505002]: Gateway:[ibcargentina01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]
12:16:26.451 [CM503002]: Call(16): Alerting sip:[email protected]:6060
12:16:26.232 [CM503024]: Call(16): Calling PSTNlineablobermudezibc@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
12:16:26.216 [CM503004]: Call(16): Route 1: PSTNlineablobermudezibc@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
12:16:26.201 [CM503010]: Making route(s) to <sip:[email protected]:5060>
12:16:26.201 [CM505001]: Ext.6501: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.150.156:5060]
12:16:26.185 [CM503001]: Call(16): Incoming call from Ext.6501 to <sip:[email protected]:5060>
12:16:13.076 [CM503008]: Call(15): Call is terminated

I´m running all this on:
Windows 2003 web server edition
3cx 7,1
Gateway for skype last version no beta.
AMD 64bit X2
2Gb Ram
500gb HD

Thank in advance.
Regards,
Pablo

 

[Vali_3CX]

Hi, Pablo
I think this is the most common issue found until now :mrgreen:
To dial phone numbers using Skype, there are two conditions REQUIRED:
- have Skype credit
- phone number SHOULD contain country code (00xx)

Therefore, in your case, supposing you have SK as outbound rule, skypefriend Skype account and 99999999 phone number:
- calling SKskypefriend will work
- calling SK99999999 will not work, should be SK00xx99999999, where 00xx is the country code where 999999999 is located.

Hope it helps
Regards
vali

 

[pgberm]

Hi Vali! thank very much for you quick assist.

Yes it´s fault, I trie with country code(54) and city Code(11) but doesn´t work, I attach the log for your review

15:46:46.728 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
15:46:18.244 [CM503008]: Call(5): Call is terminated
15:46:18.228 [CM503015]: Call(5): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
15:46:18.228 [CM503003]: Call(5): Call to sip:[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
15:46:18.228 [CM505002]: Gateway:[ibcargentina01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]
15:46:18.228 [CM503002]: Call(5): Alerting sip:[email protected]:6060
15:46:18.010 [CM503024]: Call(5): Calling PSTNline:05401149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
15:46:17.978 [CM503004]: Call(5): Route 1: PSTNline:05401149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
15:46:17.963 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:46:17.963 [CM505001]: Ext.6501: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.150.156:5060]
15:46:17.963 [CM503001]: Call(5): Incoming call from Ext.6501 to <sip:[email protected]:5060>
15:46:03.416 [CM503008]: Call(4): Call is terminated
15:46:03.416 [CM503015]: Call(4): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
15:46:03.416 [CM503003]: Call(4): Call to sip:[email protected]:6060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:6060
15:46:03.416 [CM505002]: Gateway:[ibcargentina01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.7919.0] Transport: [sip:127.0.0.1:5060]
15:46:03.416 [CM503002]: Call(4): Alerting sip:[email protected]:6060
15:46:03.197 [CM503024]: Call(4): Calling PSTNline:541149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
15:46:03.182 [CM503004]: Call(4): Route 1: PSTNline:541149416596@(Ln.10001@ibcargentina01)@[Dev:sip:[email protected]:6060]
15:46:03.166 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:46:03.166 [CM505001]: Ext.6501: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4526.0] Transport: [sip:192.168.150.156:5060]
15:46:03.150 [CM503001]: Call(4): Incoming call from Ext.6501 to <sip:[email protected]:5060>
15:43:17.760 [CM503008]: Call(3): Call is terminated

thank for all and I hope for a new version that repair the bug

Best Regards,
Pablo

 

[Vali_3CX]

thank for all and I hope for a new version that repair the bug

Hi, Pablo
There is not a bug to be fixed, believe me :mrgreen:

Let's have a look, together, at the logfile you posted:
1 - Incoming call from Ext.6501 to <sip:9541149416596...
2 - Calling PSTNline:541149416596@...

Well, these two lines shows that the outbound rule is 9, and the number you want is 541149416596. Since there is no 00 in front of it, obviously you get
3 - Attempt to reach <sip:9541149416596. failed. Reason: Busy

The same case for 905401149416596 - 05401149416596. I don't know, but for all three countries I'm dialing usually, the phone number should start with 00, two zeros - while on your case is only one.

To be sure, do the following test - open a standalone Skype and call from it 541149416596 and 05401149416596, respectively. If you don't have credit Skype will tell you. If the number is wrong, it again it will tells you - everytime Skype is unable to make the call, you will get a "...failed. Reason: Busy" on your sip phone.

Please try this and tell me how is going.
Regards
vali

 

[pgberm]

incleible! yes! you are rigth! my skype client reconize my country and never need to put "0054" in front any number! It´s working!!! now I pay for this solution.

Thank you very much Vali!!!