Drop Call after 30-60sec Error id: 12294

[arlindosmani]

Hello ,

I'm having drop calls after 30-60sec.
Scenario SIP Trunk 3cx-beronet
Error message:

SIP Server/Call Manager ID: 12294
Call or Registration to 049xxxxxx@(Ln.10002@BeroNet IPKO) has failed. 192.168.4.9 replied: 486 BUSY HERE; from IP:192.168.4.9:5060

Thank you

 

[eddv123]

This looks like a call coming into a beroNet - which is normally a PSTN gateway (based on your naming plan). This would in this case rule out it being a Firewall issue (as usual for this sort of fault) - however please confirm as your have said "beroNet SIP Trunk"

If a PSTN line what sort of line is it coming into the gateway - FXO or ISDN BRI/BRI ?

 

[arlindosmani]

Hello,
Thank you for you replay,
BeroNet is with PSTN - GSM

Firewall Check on 3CX

• • resolving 'stun-eu.3cx.com'... done
  • resolving 'stun2.3cx.com'... done
  • resolving 'stun3.3cx.com'... done
  • resolving 'sip-alg-detector.3cx.com'... done
  • testing 3CX SIP Server... done
    • stopping service... done
    • detecting SIP ALG... not detected
    • testing port 5060... done
    • starting service... done
  • testing 3CX Tunneling Proxy... done
    • stopping service... done
    • testing port 5090... done
    • starting service... done
  • testing 3CX Media Server...
    • stopping service... done
    • testing ports [9000..9398]... done

 

[eddv123]

If you are going out via GSM this should not be an issue (GSM is not that often used in my country).

If you run a trace from 3CX what is the results in the support info file and PCAP:
https://www.3cx.com/docs/collecting-logs-for-3cx-support/
https://www.3cx.com/docs/collecting-logs-for-3cx-support/

Also the beroNet has a very good mechanism for support, you can run the full trace and the dialplan debug:

https://beronet.atlassian.net/wiki/spaces/PUB/pages/69206174
https://www.beronet.com/understanding-the-beronet-dialplan/

All of this should give you a much better idea of the issue. Are you using a SIP trunk also ? if so when testing ensure that the calls are not going out of the trunk instead - the outbound rules in 3CX will determine this.

 

[arlindosmani]

Hello eddv123 ,

i enabled the trace on 3cx and in Beronet so later i will sent you the logs maybe you can help me.
Yes i'm using SIP TRUNK and calls are going on trunk that i have created.

Best Regards

 

[eddv123]

Sure, but PM them across via dropbox (or similar) as the files may contain sensitive information and it would not be good practice to post this on a public forum string.

 

[arlindosmani]

Sure, but PM them across via dropbox (or similar) as the files may contain sensitive information and it would not be good practice to post this on a public forum string.

Please check i have sent to you Files