Unsupported Dsskey settings for Line Key 2 reset itself

[dza]

Hi All,

I have two separate accounts/extensions configured on some of my Yearlink T42s phones. I have Dsskeys configured as Line 1 and Line 2 (see the first 3 pictures ).

The problem that I'm having is every once in a while ( I have not been able to find the pattern) my Dsskey settings for Line Key 2 reset itself and changes back to Line 1. Therefore, my second account/extension will disappear from my phone and I'm no longer to receive a call from that account /extension until I change the settings back manually(see the last picture).

What's causing this issue. How do I prevent it from happening?

I also submitted a ticket to Yealink and they are asking me to manually upgrade phone firmware to 66.86.0.62.

I'm currently running the latest phone firmware listed on 3cx website (https://www.3cx.com/support/phone-firmwares/). so I'm not sure if upgrading the phone's firmware manually to a newer version than what's listed on 3cx website will be a good idea.

Any help would highly be appreciate.

 

[JohnS_3CX]

Hi @dza

3CX does not support multiple accounts on a single device, this might cause a number of issues.

Note that the phone will reprovision itself daily, so it will pull the official config that 3CX provides and overwrite the account changes you made manually.

 

[dza]

Hi @dza

3CX does not support multiple accounts on a single device, this might cause a number of issues.

Note that the phone will reprovision itself daily, so it will pull the official config that 3CX provides and overwrite the account changes you made manually.

Hi John,

Thanks for your reply.

So I'm guessing the only way to make this work for a user with two separate extensions is to provision a secondary phone?

Also, is there way to disable daily reprovision?

 

[JohnS_3CX]

Hello,

There is no way to disable daily reprovision from 3CX. Only if you remove the provisioning link from the phone manually.

So I'm guessing the only way to make this work for a user with two separate extensions is to provision a secondary phone?

Depends, if you just want to answer the incoming calls of a 2nd user, there are ways to forward their calls to a single extension. But if you also want outgoing, you will have to provision a 2nd phone.

 

[dza]

Thanks for clarifying, John