extension

  1. 2 Yealink Phones 1 Extensions not Working

    Hello All, We currently have a Yealink phone/extension set up as a router phone(T87W). The same extension was previously set up on a T48G. When we did the switch from regular to router, both phones were still working but now the T48G is no connected (No Service) even though in the same wifi...

  2. Owners Extensions Not Visible in Admin

    Hello All, There are currently 2 extensions that are not showing in the Admin-User and want to note that they are listed as the owners. We are able to see these 2 extensions on the app and team end of the web client. Is there a way to add or a reason they are not showing? thanks!
    • shahrad
    • Thread
    • admin admin portal extension extension add extensions
    • Replies: 9
    • Forum: Web Client

  3. Setup Database to make a direct call to extension

    I want to set up the following configuration: When one of the extensions calls a client, at the moment the call is made, I need that number that the extension called to be saved in a database, so that when the number calls the landline it is directed straight to the extension that made the...
  4. devlin

    Extension Numbering

    Hi Guys, I just want to find out, with most VBX systems and Multi-tenant solutions they all have the option to have the same extension numbers per department. Allowing for the use of Ext 200 or Ext 100 in multiple departments and not having to give out random extension numbers because of this...

  5. extension auto unregistration from IOS/Android client

    Hello, is there possible to solve this kind of request? in hotel check-in guest, in the room will be QR code of relevant extension, when guest will check-outs automatically unregister from that device. or restrict registration outside from LAN?
    • Nik_si
    • Thread
    • extension extension restrictions
    • Replies: 10
    • Forum: iOS

  6. 3cx V20 new users grayed out

    I have 3cx Version 20.0 Update 4 (Build 472 Alpha) but i face some issue like all new users not shown to other as available but grayed out only and can download recording but can't play direct with play on phone option , even though they can make calls and make their profile available to others

  7. Best practice for "DND" only for external calls

    Hi Probably a newbee question but bear with me... v20 here. What is the best practice to setup a "Do not Disturb" status only for external calls ? Ie external call would go to voice mail or whatever but internal would still ring "normaly".

  8. Reuse Extension Number when syncing users

    Hi Guys, I have a customer who has gone through over 20 users over the last year. We have M365 integration for single sign-on and everything works fine. The issue is they started from extension 701 with 60 users. But have gone through 20 staff in the last year. The extension numbers increment...

  9. Which 3CX versions support the "FORWARD TO VOICEMAIL" feature for Extension numbers?

    Hi everybody, Let me ask, to use the "FORWARD TO VOICEMAIL" feature for Extension numbers, is it required to use 3CX PRO or 3CX ENTERPRISE version? Thank you everyone

  10. Error transferring to Voicemail

    Hi everybody, Currently, when I install it, when someone from outside calls the Hotline number, if the internal employee (extension) does not pick up the phone, it will be redirected to voicemail. _ But now when redirecting to Voicemail, I hear the error "CALL TRANSFER FAIL" _ Is there...

  11. Manage voicemail on Deskphone or cell phone

    Hello everyone Let me ask: how do I manage voicemail now? Where is voicemail saved, and how do I change the path? In case I don't have a PC or laptop, how can I play or listen to voicemails from extension numbers using a deskphone? Is there a way to press a certain number, and the voicemails...

  12. Prevent Rogue Extension Registration?

    Approximately 1 year ago, I posted this on this forum... I have a plain vanilla on-prem 3CX PBX. My SIP trunk provider gave me an ESG device. One port is assigned an IP address that's on my local LAN, for my PBX to connect to, and another port connects to the SIP trunk provider. The other day...
    • BusySignal
    • Thread
    • blacklisted extension hack registration
    • Replies: 2
    • Forum: Other

  13. Solved Establecer extensión específica a troncal específica

    Hola. En las llamadas entrantes no hay problema, el detalle está en las llamadas salientes. tengo la extensión 101, 102 y 103 y se requiere que la 101 usa como salida la troncal T1 y la 102 la T2 y la 103 la T3, habrá alguna forma en 3cx como se usaba antes en contexto de Elastix? Les agradezco...

  14. Selective queue display

    I noticed that some extensions serving a queue stop showing the queue name on the panel once they pick up the call while others continue to show it. Why?

  15. Could CRM lookout give access to ringing [Agent] as it does for [Number]?

    Sometime we have SMB with only one number, but multiple contacts. It's pretty sure that if the phone ringing is the one of the accountant, we know exactly the CRM contact to provide. If the extension is one of the technical desk, it's often another contact. We have those informations in our...
    • egaulue
    • Thread
    • crm extension
    • Replies: 5
    • Forum: Other
  16. kinetix

    Router Phone Setup

    The only way to Create a Router Phone today is to use the Web Client. That is OK...however, if you use the Web Client to Create the Router phone at the same time that you are creating the Extension itself, there is no option to change the Extension Number you are creating, it simply takes the...
    • kinetix
    • Thread
    • extension management client router router phone sbc web client
    • Replies: 1
    • Forum: Web Client

  17. Incorrect credentials after changed user extension through app - I was the manager...

    Hi, I accidentally changed my extension number thru the desktop app while I was playing around, and I pressed save and it instantly kicked me out, and I was the manager, and now there is no place I can retrieve the account. What do i do??
    • Alex2134
    • Thread
    • credentials extension
    • Replies: 1
    • Forum: Web Client

  18. Registering Extension with only extension number and SIP Password

    Hi All, 3CX Detail: 3CX Version, 18.0 Update 7 Server OS, Debian 10 Is the 3CX Server Hosted and where? On-premises IP Phone Make/Model/Firmware version, N/A Provisioning Method: Local Trunk Provider or VoIP Gateway Make/Model, NetSG Has the Firewall Checker passed: YES Are custom Phone...
  19. ronenba

    can get incoming calls to specific extension

    Hi I setup Fanvil with extension 500 tested can receive calls and make calls took it to a customer office, I can make outgoing calls, but cannot receive calls 1. restored the phone to factory default 2. create a new extension 501 3. provisioning the phone with 501 can make outgoing calls ...

  20. Solved Replacement of a extension on a registered dect phone (W59R) using W90DM/W90B antenna provisionned by 3CX

    Hello Everyone, We have actually some 0XXX extensions used with multi-cell dect phones and we would like to replace them by 9XXX extensions. My question is : if we change on FXS/DECT 3CX Web admin interface for exemple the extension 0360 by the extension 9360 and then force a provisonnig on the...
    • LTDP
    • Thread
    • dect extension provisioning phones replacement w90 yealink
    • Replies: 3
    • Forum: Yealink
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