Dummy Extension for Click2Talk/Wordpress not changing status

[shivanuo]

Hi guys,
ive been trying to set up this dummy extension here to setup a chat system with phone calls on our wordpress site, the idea is that on office hours chat is allowed and phone calls are routed to the main IVR. This is already working with call routing on the avalible status.

But the auto-change status is enabled to use global office hours, i belive if this is enabled and we are outside of working hours the status should change to something else, away or dont disburd as i read. But is just not doing it, the status stay on "avalible".

This also should reflect on the chat as outside of working works for the extension for enable offline form mode, but as auto-changing status is not working its not doing it either. The auto-change status should work always or is only for extension that are registered?

 

[JohnS_3CX]

Hi shivanuo,

The status changes automatically when you enable this feature and it will rely solely on the Global Office Hours you set in your PBX - unless you use specific hours for this extension.

To test if this happens, change the status to available via the management console by going to extensions, selecting the extension you want and pressing the status button on top.

When the time comes for the system to go out of office hours the extension should change to DND. You can check this from the management console again to verify that it happens.