Dynamic 365 Auto Contact Creation

[axpjelly1029]

Hi, we just update v18 update 8 final, i found that there is no auto creation crm contact like previous version, it require agent add manually.
It is possible make it back? Because we need this function for our crm record flow creation.
Manual creation will have issue if the agent too slow create and the call is ended.
Our flow will need link crm contact just can suceed, so the contact auto creation is important.

 

[edossantos]

Hello @axpjelly1029,

Unfortunately there is no way to change this back. As you described, now your agents need to manually create contacts, which avoids having many contacts with the same default name.

Please feel free to suggest this in the Ideas section.