Dynamics 365 on prem client side Integration

[Micah Castorina]

I have added the legacy plugin in 3cx and activated the plugin on one extension. Other than configuring the 3cx client settings for the Dynamics 365 plugin, what else do I need to do?

 

[edossantos]

Nothing else, you just configure the plugin from 3CXPhone > Settings > Advanced > Integration > Microsoft Dynamics CRM.

 

[Micah Castorina]

I have installed the legacy dynamics 365 plugin in 3cx, enabled it for an extension, and configured the 3cx windows client and verified with my developer that the settings are correct. When dialing in or out, nothing happens. I have included a screen shot.

 

[edossantos]

Please check the logs from folder "%AppData%\3CXPhone for Windows\Logs". There you will find the cause of the problem.

 

[Micah Castorina]

That helped me narrow down the issue. I got it working. It does not like the http in the server field. Thanks