Dynamics 365: Turn off logging for certain users/extensions

[Alldayrr]

When 3CX updated to linking the user with the user's email, it started to log calls for all my users. Is there a way we can turn off call logging for certain Dynamics 365 users? We used to be able to manage this by not inputting the users extension in their Dynamics profile.

 

[Evolute IT]

Unfortunately, since V18 U1, the matching on users is done by email so there is no way to avoid it.

You could still manually change the template to use the Agent variable instead, but then you would not get all the updates to it and would have to manually do the changes.