Easy way to automate upgrading Clients from v16 to v18

[marvinadmin]

I'm not seeing any information on pushing updates out to clients stuck on v16 to v18. The automatic updater built into the client's softphones caps out at the latest release of v16 and doesn't update to v18. Is there a way to get my Windows Clients to v18 besides manually downloading the installer to each computer?

 

[sbrammer]

From what i have found out, there's no way to upgrade the client from v16 to v18. Both clients are essentially different and can both run on a machine simultaneously I found that out when I first upgraded to v18, then went to upgrade my client. both clients were available for me to use. I wish there was though as I have v16 client pushed everywhere, but in my opinion, I kinda like the interface of 16 over 18 anyway.

 

[marvinadmin]

I see, there's no 3CX tool to at least get the new client downloaded on client machines?

 

[JohnS_3CX]

Hello,

You are correct, the old client will not update to the new one because it's an entirely different application which needs to be installed from scratch.

As for installing it, the users can login to the webclient using their welcome email, and they get the option to download the new app from there, and also provision it.



This needs to be done only once, and from there onwards the app will auto-update itself.

They can then log out of the webclient, and their new 3CX Desktop App will handle your calls.



You can also choose to launch at login and keep dialer

 

[rscott101]

However, if the users don't have admin rights, when they install the new app, they're unable to create the necessary firewall rules. And because of the path the app installs in, it's not possible to push out the rules via a GPO.

 

[JohnS_3CX]

What firewall rules are you referring to?