Email notification when not delivered

[Mack_admin]

Hi Team,
Recently we have noticed, our emails were not getting delivered to the user and we didn't realized until user called us back and informed us.
Is there way we can setup a notification for emails when they dont get delivered.
If this option is not available, can 3CX come up with a solution?

 

[SteveITS]

As in the welcome message or voicemail notification? Pro/Ent can use a custom SMTP server and from address...I haven't tried it but I'd guess that would bounce to the sender address?

 

[JohnS_3CX]

Hi,

The 3CX SMTP server is not something you can control, so what you see is what you get and you have to use it as-is if you pick that as your option. It will not inform you for undelivered messages, and also keep in mind that if you add an email address that does not yet exist, it will also become blacklisted and will not receive any emails after you create the mailbox.

You can however do a number customizations and functions if you use your own custom mail server where you are fully in control and can setup your own rules to get informed about any number of things you want. This is available on Pro and Enterprise license tiers.