email notifications and voice mail

[enes.avdic]

I'm hoping someone can help me out with this. I had email notifications setup where I would get an email when a call is dropped or when a voice mail is sent it would go to my email but I can't seem to get it to work again. I tried to figure it out but I don't see what I am doing wrong. I have my email added under the voice mail extension, I have it added under every queue as the queue manager also under general settings my email is set as the notification email but I am not getting anything. I have version 12, also I am having trouble with my windows licence which I am trying to resolve with my cloud server provider, might the windows licence be an issue? Thanks to anyone who takes their time to read my post and answer.

 

[ian.watts]

You can try resending the welcome email to yourself using Extensions. You won't need to leave a voicemail or drop your own call that way. If you don't get that welcome email (near-)instantly, something is wrong with your email config/delivery.