Email notifications

[chat-testing]

In the settings I'm not seeing an option to get email notifications for new chat messages?

These are obviously essential, so I hope I'm just missing something here.

 

[TheodorosG_3CX]

There is no email notification for new chat messages.
All new incoming will notify the client directly.

 

[chat-testing]

1) That's a shame
2) I don't see what you mean? I'm not referring to the client side, as they will have the window open. The issue is being notified as the website owner/support staff.

 

[TheodorosG_3CX]

You can upgrade to PRO and use a Queue. After you are assigned as a Queue manager you will be able to monitor the new incoming chats in the PBX.