Email template Not Updating

[Green-Tower]

Hi,

I have added some text in "Extension Welcome" email template and added %%EXTLASTNAME%% . But these changes are not reflected in the welcome email when I try to regenerate or Send Welcome email to any extension.

Any idea what is it that I am not doing correctly.

 

[AWS2P]

Hi
perhaps try to help us to answer you starting here
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[craigreilly]

Tested on v16 - and %%EXTLASTNAME%% is already in the template and works.

 

[Green-Tower]

I am also using v16 on Linux. Mine is not working.

 

[Green-Tower]

@NickD_3CX Can you please help me with this?

 

[JohnS_3CX]

Hi @Green-Tower

Firstly, in case you damaged the original template, go to Settings > Parameters and delete the following parameter: MAILTEMPLATE_EXTWELCOME_CUSTOM

Careful!! You must not change anything else in here. Backup your system BEFORE you make the change just to be safe



Now when you are done, go to Settings > Email > Email Templates > Select Extension Welcome
You can then edit the HTML code: as a test, change the line that starts with "Hi.." should be line number 23 I believe. Just adjust the parameter by typing LAST where it says FIRST

 

[Green-Tower]

Hi @NickD_3CX,

I did what you explained but still no success. I have added %%EXTLASTNAME%% but when I send an email to the extension. Also tried replacing %%EXTFIRSTNAME%% with %%EXTLASTNAME%% but it still shows the default one. The only change that happens is in the subject line.

 

[JohnS_3CX]

Hi,

This template does not look like the one we have in V16 update 3.

Can you Please state your PBX version?

 

[Green-Tower]

I am using Ver 16.0.485

 

[AWS2P]

you should update pbx to latest V16 SP3 release 16.0.3.676

 

[Green-Tower]

you should update pbx to latest V16 SP3 release 16.0.3.676

Correction I am using Ver 16.0.4.485 and this is the latest one.

https://www.3cx.com/blog/change-log/phone-system-change-log/

 

[cobaltit]

You are using an ALPHA release. The latest STABLE release is 16.0.3.676

 

[JohnS_3CX]

hi,

The update 4 alpha changes the default welcome email template.

Search for the parameter within the HTML editing box, you will find it 2x and you need to replace both.