Enable/Disable Call Queue

[leo.konings]

Hello,

We use the following configuration:

1. 3cx phone system professional
2. Call Queue with 8 extentions configured and forwarding after 30 seconds to an extenal number when not answered within 30 seconds.

Is it possible to disable the call queue for some moments (during meetings) so that the call's directly go to the external number?

Kind Regards,
Leo Konings.

 

[lneblett]

Would you not normally have the agents simply sign out of the Q? I assume that they do this off and on throughout the day for various breaks and other issues as they arise. At least this way the call handling still proceeds to the last stop as defined if no answer or agent available.

 

[leo.konings]

Hello Ineblett,

Yes tha'ts true but there are a few dect phones which can be used by anyone which are always in the Q. Therefore it would be nice if the whole Call Queue could be "turned off".

 

[lneblett]

OK, but there is no way to turn off/on the Q at will in the current system. Calls are being directed to the Q through some of the other rules which would then need to be changed in order to divert from the Q. Turning off the Q seemingly implies that no aspect of the Q, to include the final rule for no answer or no agents, would also be rendered as inactive.

You could submit a feature request with your concept of how a Q might work to cover your scenario but at the moment, I don't see an option that is available other than to log out.

The DECT phones still represent extensions and agents. They can still use dial codes to log themselves in to (*62) the Q as well as out (*63).