End call after 2/3 rings

[Omi Azad]

Hi,
I want to do 2 tings. When someone calls my SIP number, he will listen 2 rings and then the call will be dropped automatically. But I will fetch that number from call log.

Also I want to play a 5 sec IVR and drop the call. I know how to do this but the IVR says thank you before dropping the call. This is what I do not want. I do not want to play Thank You.

Can anyone suggest how I do this?

 

[leejor]

Why not use the extension forwarding options to send the call to voicemail after 2 rings, when not available. The outgoing message doesn't have to tell the caller to leave a message. A long period of silence at the end of the message will encourage them to hang up, as will ..."thank you, and goodbye" as the final words of the message.

 

[Omi Azad]

Actually I do not want the caller to spend any money. This is why I want to drop the call and call back.

 

[leejor]

Without actually answering the call, you can't terminate it after a given number of rings. Unanswered, that would be up to the caller.

In essence, you want a call-back service. Unfortunately that sort of service relies on the caller knowing to hang-up, then wait for the return call.

 

[Omi Azad]

Well, if you drop your incoming call in SIP Trunk and you will still see the incoming calls in the log. So this is how we can see.

 

[leejor]

3CX as it stands is not designed to terminate calls, it is designed to route calls to a destination, which is in turn, expected to be answered. You may be looking for a third part add-on, of some sort.Something which may or may not be available.

Another forum member may be able to make a suggestion.

 

[Omi Azad]

Is there any way we can re-direct the call to a false extension, which will drop the call eventually?

 

[YiannisH_3CX]

If you want the call to be dropped then you can do this by using an extension or ring group.Route the calls to an extension and set the timeout to a few seconds and select end call as the destination. If you want to play a message however this means the call will be answered by the PBX either by voicemail or an IVR so the costumer will be charged.

 

[Omi Azad]

Thanks for the great help. It helped!