Environment Listening

[xrh]

Hello ;

Can I listen to what my staff are talking about by keeping the application open

 

[JohnS_3CX]

Hi xrh,

What do you mean by keeping the application open?

3CX Pro/Enterprise editions allow you to use the Barge in / Listen in / Whisper functions on live calls.

You cannot use it when there is no active call.

 

[xrh]

I secretly want to hear what my staff is talking about when the application is open. I need to do this secretly.

 

[BrenttG]

While there is a sort of hack job way of doing this, this is a bad idea, likely to end in legal proceedings, and hopefully no one pipes up, this is pretty shady...

 

[TBWD]

CCTV is the best option for that! Not the phone system

 

[leejor]

I secretly want to hear what my staff is talking about when the application is open. I need to do this secretly.

To be clear...are you talking about monitoring their calls (which 3Cx can do), or monitoring any background conversation, even when there is no call in progress (which 3CX can't do)?

If you are talking about the latter, and your employees find out about it, which they will, if you ever use it against them, then count on losing any employee trust or loyalty, that may have existed previously. A lawsuit may also be involved.