Solved Error 12294 ID500

[Luis Bartel]

Good afternoon everyone

Recently I installed a PBX 3CX to one of my clients, I find that from time to time it shows me errors in the calls and an occasional delay of up to 10 seconds for a call to be made or entered.

It shows me the following errors:
SIP Server / Call Manager ID: 12294
Call or Registration to 25522850 @ (Ln.10001@Platica-CargoTGU) has failed. 181.114.59.180 replied: 500 Service Unavailable; from IP: 181.114.59.180: 5060


SIP Server / Call Manager ID: 12294
Call or Registration to 25590179 @ (Ln.10001@Platica-CargoTGU) has failed. 0.0.0.0 replied: 408 Request Timeout; internal

I have this SIP with other clients and it works perfect, it is not the firewall since it passes the tests.

 

[cobaltit]

So if it's the same configuration as others and the same provider then I'm guessing it's a network issue. The first shows a response from the provider so they are the ones you can tell you why it was rejected. The second is a timeout which means it didn't get a response in time which leans towards a network issue.

 

[Luis Bartel]

So if it's the same configuration as others and the same provider then I'm guessing it's a network issue. The first shows a response from the provider so they are the ones you can tell you why it was rejected. The second is a timeout which means it didn't get a response in time which leans towards a network issue.

Thanks, it was indeed a network error, we had a point-to-point link with the SIP provider and this had non-stable response times.

I changed the logging of the trunks so that it went out the route of my ISP and I don't have this problem anymore.

Thank you so much.

 

[cobaltit]

Glad you figured it out and thanks for updating the thread.