Solved Error: Could Not Start Audio Source

[SOTASOTA]

Hello!
I just updated to 3CX Desktop App 18.12.425.
We absolutely need this because of BLF and other features.

On several desktops, we suddenly got an error 'Could Not Start Audio Source'.

I uninstalled and re-installed the Desktop App several times. On all but one desktop, the error went away! No idea how or why!

However, on just one last desktop, we cannot get it to work.

Now, on the same workstation I logged in with a different profile (Jesse), and the 3CX Desktop App works fine!
Sign in with 'Rebecca' and it gives the error.

Windows 10 with latest build and all up to date.
Please help! Driving me nuts!

Russ

 

[SOTASOTA]

UPDATE: All my desktop apps are starting to fail with this same error:

Could Not Start Audio Source​

Getting worse by the minute. Please help!
Thanks!

 

[SteveITS]

Is this when making a call, answering a call, …?
Any common hardware? Audio drivers? Headset?

 

[SOTASOTA]

Cannot make or accept a call.
No hardware changes. Web browser app works fine.
No changes if using a headset or separate microphone.
All this started with new desktop app.

I will make a brand new Win 10 workstation and install the desktop app first thing to see if it makes nay difference.
So frustrating as it was working before the "hack".

 

[SteveITS]

What version was in use? .422 and .425 were pretty much identical or so I thought.

“Starting to fail” implies it used to work with this version on a given PC and then became a problem…?

 

[SOTASOTA]

Exactly. Version .422 worked great. Then 3CX asked to do an update. Once done

Error: Could Not Start Audio Source​

 

[SOTASOTA]

I am trying a System Restore to see if I can get it back to a working state. Not sure if this will work.

 

[SOTASOTA]

With a new fresh Win 10 install the latest version works fine.
So, for whatever reason previous version and updates corrupted the profile.
Thanks!
Russ