Error during VOIP provider configuration

[AndreaL]

I am using the last version (7) of pbx.
When i configure a new voip provider (checking the general provider radio button), after inserting the voip data i have the following error: Object instance not set.
Then it's impossible to configure my provider.

Thanks, Andrea

 

[avraam_mich]

Hi

Try to go to the services status on the 3CX configuration and see if you can stop and start any one of the services.

Please go under the Computer management -> Local users and Groups -> Users and open the properties of the account ASPNET. Ensure that this account is a member of the Administrators group.

retry after doing this.

regards

 

[sipero]

Hi,

Not sure whether this is linked but I get an error as follows An exception occurred EditVoipProvider Error: Object reference not set to an instance of an object.


Jonathan Hamon

 

[AndreaL]

Yes, the error is the same, and it appears at hte 3rd input mask (on voip accoiunt details), when a press NEXT button.

The 3cx is running under windows vista enterprise SP1 and i configure the system by remote desktop.

Adding IIS_USERS to administrators group does not solve the prblem.

Please, help.

 

[nb]

Hi

this is a problem from backup and restore.

Did you use a backup from Version 6.0?

Note backups from version 6.0 are not supported. You have to install 6.1, restore that backup, make a backup from 6.1 and then restore it on 7.

 

[AndreaL]

No.
Yesterday i removed all 3cx installation and run installation checker.
I delete completly the 3xc directory under c:\program files
I reinstall the 3cx software and i put manually all the internals and pstn gateways

But when i try to insert the generic voip provider i have an error.

Is it possible to insert it manually into the database

 

[nb]

How many digits do you have in your PBX?

 

[AndreaL]

3